DASHGOV

This instrument will be used for both pre- and post-launch evaluation of e-government applications (supply side), based on the study of needs and expectations of citizens and businesses (demand side).

At the demand side

Interests, needs and access/delivery preferences of citizens and businesses will be mapped out:

• ICT literacy, skills and competences;
• Preferred usage of ICT;
• Perceptions of the performance of e-government services.

At the supply side

An evaluation and recommendation framework will be developed:

• In the post-launch phase, this instrument will scan existing e-gov applications, based on KPI measurement (Key Performance Indicators);
• In the pre-launch phase, a model for process improvement of e-gov applications will be worked out.

Leaflet: Dutch, English